Frequently Asked Questions
Make an Appointment
Our team is here to help you make an appointment with the specialists that you need.
Appointments and Access
How do I schedule an appointment at The One?
Appointments can be scheduled online through our website, via the Columbia Connect mobile app, or by calling our dedicated scheduling team at 914-327-2700.
Do I need a referral to make an appointment?
Referral requirements vary depending on the specialist or service and your insurance coverage. Please contact your insurance provider or call our appointment line at 914-327-2700 for guidance.
What are the facility’s hours of operation?
The One will be open Monday through Friday from 8 am to 5 pm.
Is public transportation available to reach The One?
Yes, The One is accessible via several public transportation options, including local bus and train services. App-based car and local taxi services may also be available from key transit hubs.
Can I have a virtual (telehealth) visit through The One?
Yes, many Columbia doctors at The One offer telehealth appointments for your convenience. Ask your provider if a virtual visit is appropriate for your needs.
Services Offered
What services will be offered at NewYork-Presbyterian The One?
ColumbiaDoctors will offer a wide range of outpatient services, including primary care, specialty care, diagnostic imaging, outpatient surgery, and wellness programs.
Are there pediatric services available at The One?
Yes, Columbia doctors offer comprehensive pediatric care, including primary care, specialty consultations, and diagnostic services for children and adolescents.
Will there be wellness and preventive care programs at The One?
Yes, in addition to traditional medical services, Columbia doctors offer wellness initiatives such as nutrition counseling, preventive screenings, and mental health support.
Will outpatient procedures and same-day surgeries be available at The One?
Yes, The One is equipped with advanced surgical suites designed for outpatient procedures, allowing many patients to return home the same day.
ColumbiaDoctors and Quality of Care
Will my current Columbia doctor be practicing at The One?
Many ColumbiaDoctors providers will see patients at The One. You can view the complete physician directory online or contact us for details.
What makes NewYork-Presbyterian The One different from other outpatient facilities?
The One offers an integrated care model where nationally ranked Columbia doctors collaborate to provide comprehensive care, using advanced technology in a leading-edge facility.
How does NewYork-Presbyterian ensure quality and safety at The One?
At The One, we uphold the same rigorous quality, safety, and patient care standards that have made ColumbiaDoctors one of the nation’s top healthcare destinations, with continual performance monitoring and improvement initiatives.
How will NewYork-Presbyterian The One improve my experience?
The One is designed around patient-centered care, offering a seamless, comfortable, and coordinated experience—from appointment scheduling to follow-up care—with access to top specialists in a modern, welcoming environment.
Facility Information
Where is NewYork-Presbyterian The One located, and is parking available?
The facility is in White Plains, New York. Patients and visitors will have convenient on-site parking, including complimentary valet service.
Are there amenities for patients and visitors at The One?
Yes, The One features comfortable waiting areas, on-site dining options, free Wi-Fi, and private consultation rooms for a more pleasant experience.
What technology or innovations will be available at The One?
The facility features the latest medical technologies, including advanced imaging, minimally invasive surgical suites, and telehealth-enabled exam rooms for virtual visits.
Can I access my medical records from The One through the Columbia patient portal?
Yes, all patient records will be securely available through the Columbia Connect patient portal, which will allow you to view test results, manage appointments, and communicate with your care team.
Insurance and Payment
What insurance plans are accepted at The One?
Columbia doctors accept most major insurance plans. Please visit our website or call us to confirm your insurance is accepted.
How can I find out the cost of services before my appointment?
You may request a cost estimate through our patient financial services team, either online or by phone, to better understand potential out-of-pocket expenses.