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By providing a live, secure, video-based connection with our psychiatrists and therapists, telehealth ensures that help is always there when you need it.

Telehealth is an innovative new program that makes ColumbiaDoctors Psychiatry more accessible than ever before. This technology allows patients to see their providers from a distance by using a secure, internet-based, video platform that works on mobile phones, tablets, laptops, and desktops. Designed to improve and expand patient access to care, telehealth gives patients the ability to work with their provider in a way that meets their needs. By connecting the patient and provider through the NewYork-Presbyterian Hospital OnDemand secure platform, we are able to ensure that distance and personal obligations are no longer obstacles to better mental health.

Through this service, ColumbiaDoctors Psychiatry is able to:

  • Reduce the need for time off work and other obligations
  • Reduce barriers to treatment, such as lack of transportation or the need for long drives
  • Improve access to mental health care
  • Reduce cancellations due to last-minute conflicts
  • Improve continuity of care and follow-up

Telehealth Versus In-Person Care

Studies have shown telehealth for mental health care is equivalent to in-person care in terms of accuracy of diagnosis, effectiveness of treatment, quality of care, and patient satisfaction. That said, there may be differences in the experience of the appointment. At ColumbiaDoctors Psychiatry, we see telehealth as a supplement to regular in-person care. We do conduct initial consultations via telehealth when clinically appropriate, but even for clients who use telehealth, we recommend continuing in-person visits at some regular interval determined individually with your provider.

Travel Across State Lines

Due to licensing laws, the patient must be located in a state where the provider is licensed at the time of all telehealth appointments. All of our providers are licensed in the state of New York. For telehealth in other states, please check with your provider.

Billing and Reimbursement

ColumbiaDoctors Psychiatry bills for telehealth at the same rates as in-person care, including co-pays if applicable. For patients who submit claims for out-of-network reimbursement, it is advisable to check with your plan to ensure that out-of-network coverage includes telehealth visits. 

How Telehealth Works

If you are interested in telehealth, discuss with your provider if telehealth is a good option for you. Providers can connect you with the telehealth team. You can use a desktop, laptop, tablet, or mobile phone, and it is recommended you have a good internet connection ideally via WiFi or Ethernet. The telehealth team will help you download the application, set up a secure account, and conduct a practice visit to help make sure that your first telehealth visit goes as smoothly as possible.

Learn how to access Telehealth on your mobile device or computer. If you are having difficulty accessing telehealth, please call the Telehealth Support Desk at 646-297-4600 during business hours (Monday-Friday 9am-5pm) for additional assistance.

To request an initial consultation via telehealth or in-person, please call 212-305-6001 or submit our online form.