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Telehealth

By providing a live, secure, video-based connection with our psychiatrists and therapists, telehealth ensures that help is always there when you need it.

Telehealth is an innovative new program that makes ColumbiaDoctors Psychiatry more accessible than ever before. This technology allows patients to see their providers from a distance by using a secure, internet-based, video platform that works on mobile phones and tablets. Designed to improve and expand patient access to care, telehealth gives patients the ability to work with their provider in a way that meets their needs. The telehealth program uses the MyChart app to ensure that distance and personal obligations are no longer obstacles to better mental health.

Patients interested in telehealth should download and set up their MyChart account through www.myconnectnyc.org. You do not need a code to sign up. This will enable you to access the telehealth platform. Patients can sign up for telehealth services by visiting https://www.myconnectnyc.org/newuser/

If you have any questions about MyChart, please read the patient FAQ

Through this service, ColumbiaDoctors Psychiatry is able to:

  • Reduce the need for time off work and other obligations
  • Reduce barriers to treatment, such as lack of transportation or the need for long drives
  • Improve access to mental health care
  • Reduce cancellations due to last-minute conflicts
  • Improve continuity of care and follow-up

Telehealth Versus In-Person Care

Studies have shown telehealth for mental health care is equivalent to in-person care in terms of accuracy of diagnosis, effectiveness of treatment, quality of care, and patient satisfaction. That said, there may be differences in the experience of the appointment. At ColumbiaDoctors Psychiatry, we see telehealth as a supplement to regular in-person care. We do conduct initial consultations via telehealth when clinically appropriate, but even for clients who use telehealth, we recommend continuing in-person visits at some regular interval determined individually with your provider.

Travel Across State Lines

Restrictions on providers serving patients in states where they are not licensed have been suspended during the COVID-19 outbreak. 

Billing and Reimbursement

ColumbiaDoctors Psychiatry bills for telehealth at the same rates as in-person care, including co-pays if applicable. For patients who submit claims for out-of-network reimbursement, it is advisable to check with your plan to ensure that out-of-network coverage includes telehealth visits. 

How Telehealth Works

If you are interested in telehealth, discuss with your provider if telehealth is a good option for you. Providers can connect you with the telehealth team. You can use a tablet or mobile phone, and it is recommended you have a good internet connection ideally via WiFi or Ethernet. The telehealth team will help you download the application, set up a secure account, and conduct a practice visit to help make sure that your first telehealth visit goes as smoothly as possible.

More information on how to connect via telehealth can be found here. If you are having difficulty accessing telehealth, please call the Telehealth Support Desk at 646-962-4200 during business hours (Monday-Friday 9am-5pm) for additional assistance.

To request an initial consultation via telehealth or in-person, please call 212-305-6001 or submit our online form.